Refund policy

Returns

SOHOUSE accepts returns for damaged or faulty items only.

If an item arrives damaged, you must notify SOHOUSE within 48 hours of delivery, including clear photos of the damage and original packaging.

Approved returns must be sent back within 14 days of delivery, unused and in original condition. Items returned outside this timeframe may not be eligible for a replacement or refund.

Returns are not accepted for:

-Change of mind

-Custom or branded items

-Minor variations in packaging or product appearance

-Delays caused by couriers

SOHOUSE complies with Australian Consumer Law.

Refunds

Refunds will only be provided where required under Australian Consumer Law.

Once an approved return is received and assessed, SOHOUSE will notify you of the outcome. If approved, refunds will be processed to the original payment method.