Refund policy

RETURN AND REFUND POLICY

SOHOUSE accepts returns for damaged or faulty items only.

If an item arrives damaged, you must notify SOHOUSE within 48 hours of delivery, including clear photos of the damage and original packaging.

Approved returns must be sent back within 14 days of delivery, unused and in their original condition. Items returned outside this timeframe may not be eligible for a replacement or refund.

Returns are not accepted for:

• Change of mind
• Custom or branded items
• Minor variations in packaging or product appearance
• Delays caused by couriers

SOHOUSE complies with Australian Consumer Law.

REFUNDS

Refunds will only be provided where approved by SOHOUSE or where required under Australian Consumer Law.

For approved returns that are not due to a fault or other issue covered by Australian Consumer Law, the customer is responsible for all return shipping costs. Return postage will not be reimbursed by SOHOUSE.

Original shipping and delivery charges are non-refundable. Any approved refund will be for the eligible product value only and will not include the original shipping or delivery fee paid at checkout.

Once an approved return has been received and assessed, SOHOUSE will notify you of the outcome. If approved, the eligible refund amount will be processed to the original payment method.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.